STORE POLICY

Customer Care

Address: 44-70 21st St, Apt 303, Long Island City, NY, 11101, United States
Phone: +1 (718) 717-6877
E-mail:

Customer satisfaction is our priority. All our products are 100% handmade and shipped in transparent packages. For any inquiries regarding your order, please contact us. You can reach us during business hours via our company phone number or email addresses. Phone calls are answered immediately, while emails are responded to within 2–24 hours depending on workload. We guarantee a response to all inquiries within this time frame.

Privacy & Safety

Customer privacy and safety are our top priority. All personal data is processed and stored in compliance with applicable data protection and privacy laws in New York and the United States.

All payments are processed through trusted third-party providers (PayPal, credit card processors, etc.).
We do not store any credit card or sensitive payment details on our system.
Personal data is used solely for order fulfillment and customer service purposes and is never shared with third parties.

Wholesale Inquiries

Seradya Bijouterie is a registered U.S. brand. Businesses interested in wholesale purchasing can source directly from us. The following applies:

A valid Resale Certificate / Tax Exempt Certificate (ST-120) must be submitted to us before engaging in wholesale transactions.
Once we receive the required documentation, it will be reviewed within 1–3 business days, depending on workload.
Upon approval, wholesale clients will be granted access to our dedicated wholesale platform at www.seradyatrade.com.
Businesses without a valid certificate may only purchase through our retail website at www.seradyashop.com.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments